Introduction

At Goyal Handicraft, we strive to ensure your complete satisfaction with our wooden furniture. If you are not entirely satisfied with your purchase, our return and refund policy provides guidelines for returning products and obtaining refunds.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Time Frame: You must request a return within 30 days of receiving the product.
• Condition: The product must be unused, in its original condition, and with all original packaging, tags, and accessories intact.
• Proof of Purchase: You must provide the original receipt or proof of purchase.

Non-Returnable Items

Certain items are not eligible for return, including:

• Custom or personalized furniture
• Clearance or sale items
• Items damaged due to misuse or neglect
• Products without original packaging or missing parts

Return Process

To initiate a return, follow these steps:

1. Contact Customer Service: Email us at support@goyalhandicraft.com or call +91-XXXX-XXXXXX to request a return. Provide your order number, details of the product, and the reason for the return.
2. Receive Return Authorization: Our customer service team will review your request and, if approved, provide you with a return authorization number and instructions for returning the product.
3. Package the Product: Carefully pack the product in its original packaging, including all accessories and documentation. Clearly write the return authorization number on the outside of the package.
4. Ship the Product: Send the package to the address provided by our customer service team. You are responsible for the shipping costs unless the return is due to a defect or error on our part.

Inspection and Approval

Once we receive your returned product, our team will inspect it to ensure it meets the return conditions. If the return is approved, we will process your refund.

Refunds

• Method of Refund: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Refunds will be processed within 14 business days of receiving the returned product and completing the inspection.
• Shipping Costs: Original shipping costs are non-refundable. If the return is due to a defect or error on our part, we will also refund the return shipping costs.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. Provide details of the defect or damage, including photographs if possible. We will arrange for a replacement or a full refund, including shipping costs.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to return the item and place a new order for the desired product.